How do I contact the staff when I am here?

There are a few easy ways to get into contact with the staff during your stay. Call our office phone number (269-857-9090), send us a text (269-220-6133), or simply stop by the office (located at 645 Lake St) and say hi!

Can I have a late checkout?

We are typically unable to grant late check-outs because we like to let every guest check-in early whenever possible, therefore it helps when guests check-out promptly. Checking out late may lead to additional fees.

Do you allow pets?

Unfortunately, we cannot accommodate for furry friends at this time — with the exception of one property, Big Blue. We allow pets at the Big Blue house for an additional fee. See our “policies” page for details.

Is there assigned parking?

We have you covered! Each unit comes with at least one reserved parking space. Some of our properties, such as the larger homes, have driveways or garages for parking. Just call us for details!

Are you walking distance to town? How far of a walk?

All of our properties are just a few short blocks from all that downtown Saugatuck has to offer. Town is just around the corner, a 5-15 minute walk, depending on where you want to go! Even our Douglas Property (Bayou Bend Millhouse) is a short walk from downtown Douglas, and even downtown Saugatuck if you don’t mind a little bit longer of a walk.

Where can I get more toiletries?

We try our best to keep toiletries full and stocked, but if there is something we missed, call our office and we will happily bring some to you.

Can friends come hang out?

Sure! We just ask that you keep it to under 4 additional guests per property, and please be mindful of parking, as some properties have limited assigned parking.

Can I get extra blankets? Towels?

Of course! If you’d like any extra blankets or clean towels, call our office and we can provide those for you.

Do you supply beach towels?

We do not supply beach towels and other beach supplies. If you are looking for beach supplies, we recommend contacting Woosah Coffee in Douglas, or In the Elements Rentals in Saugatuck. Visit Saugatuck.com for more information.

How far is Oval Beach from OPC?

Oval Beach is just a short drive from all of our downtown properties! We are located about 3.5 miles from Oval Beach, which is about a 5-10 minute drive. Stop in the office for one of our area maps if you’d like!

What is your cancellation policy?

Once you have put down a deposit, you must cancel before reaching 30 days prior to the check-in date or the deposit will not be refundable. If you cancel your reservation before reaching the 30 days prior to the check-in date, you will be refunded your deposit, minus a $50 service fee. If you must cancel within 24 hours of check-in, you will be responsible for the full amount.

How late can we check in?

Relax Rentals has a “contactless” check-in system. Our doors have keypads with codes specific to you during your stay. This means you are able to arrive any time after the check-in time. If you suspect you may be arriving later in the evening, let us know and we will be sure to leave the porch light on! We also have a phone answering service for assistance if you have any issues checking in late at night.

Do you offer highchairs, cribs, etc?

We have a few toddler’s booster seats available for our guests located in our office. We also offer pack n plays that can be set up in your unit prior to arrival, just let us know! If you would rather have a crib set up, or require additional small children’s equipment, we have a local business we work with that provides more of these items. Just ask!

Can I rent out an entire property?

Absolutely! We oftentimes host wedding groups, family reunions, or company retreats. Call us and we can work through the details!

How far can I book out?

We currently are able to book out about a year and a half in advance.

Have more questions?